Privacy Policy

Effective Date: June 1, 2026 Last Updated: June 1, 2026

1. Introduction

Biotech Labs (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site immediately.

2. Information We Collect

We collect information that you voluntarily provide to us as well as information that is automatically collected when you use our Site.

Information You Provide:

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely via third-party payment processors)
• Any messages or inquiries submitted through our contact form

Information Automatically Collected:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

Biotech Labs uses the information we collect for the following purposes:

• To process and fulfill your orders
• To send order confirmations, invoices, and shipping updates
• To respond to your inquiries and provide customer support
• To improve our website, products, and services
• To detect and prevent fraudulent transactions or unauthorized access
• To comply with applicable legal obligations
• To send promotional communications (only if you have opted in)

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze Site traffic.

Types of cookies we use:

• Essential Cookies — Required for the Site to function properly, including shopping cart and session management.
• Analytics Cookies — Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Preference Cookies — Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our Site.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your data only in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who assist in operating our Site and fulfilling orders, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., USPS, UPS, FedEx)
• Email service providers
• Analytics platforms

All service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities, such as a court order or government agency.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Site before your information is transferred.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order records are retained for a minimum of 5 years for accounting and legal compliance purposes.
• Account information is retained until you request deletion or close your account.
• Marketing preferences are retained until you opt out or request removal.

7. Data Security

Biotech Labs takes the security of your personal information seriously. We implement industry-standard security measures including:

• SSL (Secure Socket Layer) encryption for all data transmitted through our Site
• Secure servers and firewalls
• Restricted access to personal data by authorized personnel only
• Regular security audits and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Deletion — Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out — Opt out of receiving marketing communications at any time.
• Data Portability — Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@biotechlabs.com. We will respond to your request within 30 days.

9. Children’s Privacy

Our Site and products are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

If you believe we have collected information from a minor, please contact us at support@biotechlabs.com.

10. Third-Party Links

Our Site may contain links to third-party websites for informational purposes. Biotech Labs has no control over and assumes no responsibility for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information (note: we do not sell personal information).
• The right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, contact us at support@biotechlabs.com.

12. GDPR Compliance (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, or object to the processing of your personal data.

Our lawful basis for processing your data includes:

• Contract performance — To fulfill your orders.
• Legitimate interests — To improve our services and prevent fraud.
• Legal obligation — To comply with applicable laws.
• Consent — For marketing communications.

To exercise your GDPR rights, please contact us at support@biotechlabs.com.

13. Changes to This Privacy Policy

Biotech Labs reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Biotech Labs Email: support@biotechlabs.com Website: biotechlabs.com Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST